Returns, Refund, Cancellation and RTO Policy

Last updated: 25 August 2026

This policy applies to all orders placed on nxtedit.com and forms part of our Terms and Conditions. Please read it carefully before placing an order. Unless stated otherwise, all timelines below are counted from the delivery date shown in your tracking status.

1. Return Window

You may request a return, replacement or exchange within 3 days of delivery. Requests raised after this window cannot be accepted, except where the product carries a genuine manufacturing defect, in which case Section 5 (Warranty and Defective Products) applies.

2. Two Types of Returns

We handle returns under two categories, and what you are entitled to depends on which one applies.

Category A, our error (damaged, defective or wrong product)

This applies where:

  • The product arrives with physical damage or a manufacturing defect,
  • You receive the wrong product, colour or model, or
  • The product is materially different from what was shown on our website.

You are entitled to, at your choice: a full refund to your original payment method, a free replacement or exchange, or store credit for the full value. Reverse shipping is arranged and paid by us; if a reverse pickup is not serviceable at your location, we will reimburse reasonable courier charges against a valid receipt.

Category B, change of mind (fit, style or preference)

This applies where the product is genuine and as described, but simply does not meet your personal expectations of fit, styling or material.

You are entitled to, at your choice: store credit (less a flat ₹100 processing fee), or one exchange per order. Monetary refunds are not available for preference-based returns. Reverse shipping for a preference return is reimbursed against a valid receipt up to standard courier rates, and only one exchange is permitted per order.

3. Conditions for Return or Exchange

To be eligible under either category, the product must be:

  • Unused and unworn, with no scratches on the lenses or frame and no signs of wear,
  • Returned with every original tag still attached, intact, uncut, untorn and untampered. A tag that has been removed and reattached is not considered intact,
  • Returned with the protective film (where applicable) and all original accessories,
  • In its complete original packaging, including the sunglasses box, pouch and cleaning cloth. The packaging and box must be clean, undamaged and in resalable condition, and
  • Accompanied by the original invoice or order confirmation.

A product returned in a condition that fails these requirements may be shipped back to you at your cost, with no refund, credit or exchange processed.

Non-returnable items

The following are not eligible for return or exchange, unless they arrive damaged or defective (Category A):

  • Items bought on clearance or marked "final sale",
  • Products with a removed, cut, broken, torn, reattached, missing or tampered original tag,
  • Products with tampered, damaged, marked or missing original packaging, box, pouch, cleaning cloth or accessories,
  • Customised or prescription lenses (not eligible under Category B),
  • A second preference-based return on the same order,
  • Gift cards, if offered.

4. How to Initiate a Return

  1. Write to us at [support@nxtedit.com], or use the return option on your account/order page, within 3 days of delivery.
  2. Share your order number, the reason for the return, and clear photographs or a short video of the product and packaging. Photographic or video evidence is mandatory for Category A (our error) claims.
  3. Once your request is approved, we will arrange a reverse pickup from your registered address where serviceable, or share instructions for you to self-ship the product back to us.
  4. Put the complete original product packaging inside a separate protective shipping bag or carton. Do not place courier labels or tape directly on the sunglasses box, and pack it securely to prevent damage in transit.

Verification timeline: 2 to 4 working days from receipt of your request and supporting evidence.

5. Warranty and Defective Products

If a product develops a genuine manufacturing defect, contact us within the return window with clear photographs and a description of the issue. On verification, we will offer a free replacement or a full refund, at your choice, along with free reverse pickup.

Damage caused by misuse, accidental drops, improper storage, or normal wear and tear is not considered a manufacturing defect and is not eligible for a free replacement or refund under this section.

6. Refunds

  • Refunds (available under Category A) are processed only after the returned product has been received and inspected by our quality team.
  • Approved refunds are credited to your original payment method within 5 to 7 working days of inspection approval. Depending on your bank, the amount may take a few additional days to reflect in your account.
  • Store credit, where applicable, is issued within 2 working days of approval and is valid for 12 months from the date of issue.
  • Original forward shipping charges paid at checkout, if any, are not refunded for preference-based returns, exchanges or customer-caused returns because the delivery service has already been completed. Where the return is due to our error (Category A), those charges are included in the refund.

7. Cancellations

  • You may cancel your order free of charge at any time before it is dispatched. Write to us at [support@nxtedit.com] with your order number, or contact us on WhatsApp at [+91 XXXXXXXXXX], as soon as possible.
  • Once an order has been dispatched it cannot be cancelled. You may refuse delivery or raise a return after receiving the product, subject to this policy.
  • For prepaid orders cancelled before dispatch, a full refund is issued to your original payment method within 5 to 7 working days.

8. RTO (Return to Origin)

RTO refers to a shipment that is sent back to us by the courier partner without being delivered to you, for reasons including:

  • An incorrect, incomplete or unreachable shipping address,
  • The recipient being unavailable or unreachable despite multiple delivery attempts,
  • Refusal to accept the shipment at the doorstep,
  • The delivery location being restricted, unserviceable, or inaccessible at the time of the attempted delivery.

8.1 What happens when an order is RTO'd

Since all orders on nxtedit.com are prepaid, if your order is returned to us as RTO through no fault of ours, we will:

  • Notify you once the shipment is confirmed as received back at our warehouse,
  • Offer you the choice of a re-shipment (additional shipping charges may apply for the second attempt) or a refund of the product value to your original payment method,
  • Process the refund, where chosen, within 5 to 7 working days of the RTO shipment being received and inspected at our end.

Original shipping charges, where applicable, are non-refundable for an RTO caused by an incorrect address, unreachable recipient, or refusal at the doorstep, as these charges cover the cost of the delivery attempt already made.

8.2 Your responsibility

To avoid an RTO on your order, please ensure:

  • Your shipping address is complete and accurate, including PIN code, landmark and a reachable phone number,
  • You or someone at the address is available to receive the courier during standard delivery hours,
  • You respond promptly to calls or messages from our courier partner regarding delivery.

We are not liable for delays, additional charges, or inconvenience caused by an RTO resulting from incorrect information provided by you at checkout.

9. International Orders

At this time, nxtedit.com ships only within India. This policy does not cover international orders.

10. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints within 48 hours of receipt and endeavour to resolve them within one month.

Grievance Officer: [Grievance Officer Name] Email: [support@nxtedit.com]

11. Changes to This Policy

We may revise this policy from time to time to reflect changes in our operations or courier partnerships. The updated policy will be posted on this page with a revised "Last updated" date, and will apply to orders placed after the update.

12. Contact and Seller Details

For any queries related to returns, refunds, cancellations or RTO shipments, reach out to us:

Brand: Nxtedit (nxtedit.com) Legal Entity: Taproot Enterprises LLP LLPIN: ACH-9176 GSTIN: 07AAWFT4665J1ZB Email: [support@nxtedit.com] Phone: [+91 XXXXXXXXXX] Registered Address: F No. A-72, Roop Villa CGHS, Plot No. 2, Sector 19-B, Dwarka, Near OPG, New Delhi, Delhi 110075, India